Refund & Cancellation Policy

Cancelling an order

• You can cancel an order from the app any time before it is dispatched (status "Placed", "Confirmed" or "Packed").
• For prepaid orders, the refund is initiated automatically on cancellation.

Returns & exchanges

• Contact the store directly within 3 days of delivery — use the Call or Contact Store buttons on your order in the app. Since all stores are local, returns and exchanges are settled directly with the store.
• Items must be unused, unwashed, with original tags and packaging.
• Innerwear and accessories are not returnable for hygiene reasons unless defective.
• Return the item to the store, or the store may offer to collect it — whichever you both agree on.

Refund timelines

• Online payments — refunded to the original payment method within 5–7 working days after the return is approved.
• Cash on Delivery — refunded by UPI transfer within 5–7 working days after the return is approved.
• Delivery fees are refunded only if the cancellation or return is due to a store or delivery error.

Wrong, damaged or missing items

Report within 48 hours of delivery with photos — call the store directly from your order, or contact support if unresolved. These cases get priority resolution with full refund or replacement.